31 replies to this topic

[Darren Burnside]

I can get to down load
but not to all the things I used to

some things like Solomons I can not find

and the list of files used in looking up
ships not listed on thier own, is no longer there

[Tu Tran]

Darren Burnside, on 30 March 2011 - 11:32 PM, said:

I can get to down load
but not to all the things I used to

some things like Solomons I can not find

and the list of files used in looking up
ships not listed on thier own, is no longer there

Darren,

We apologize for the inconvenience. Your access has been updated.

[Mike Sterling]

I was trying to access the Private downloads and I can not find them.

[Tu Tran]

Mike Sterling, on 05 May 2011 - 01:47 AM, said:

I was trying to access the Private downloads and I can not find them.

Problem resolved via PM.  Issue narrowed down to a duplicate account.

[Sam]

I have a registered copy of FAI, bought before the new website came in. I cannot currently find the private library. Any ideas?

[Tu Tran]

Sam, on 14 May 2011 - 07:08 AM, said:

I have a registered copy of FAI, bought before the new website came in. I cannot currently find the private library. Any ideas?

Sam,

We apologize for the inconvenience. Your access has been updated.

[Tu Tran]

HotRob33, on 21 June 2011 - 11:58 AM, said:

I also have no private library access after logging in.

HotRob33,

Private Message sent.  

To check private messages, in the top right corner by your name should be an arrow which will a show a drop down menu.  Click Messages.

[RAGUKID1]

Same problem for me.  Have access to GQ3 but bought Sudden Storm a month ago.  No access to the downloads.  Help!

[Tu Tran]

RAGUKID1, on 26 August 2011 - 03:03 PM, said:

Same problem for me.  Have access to GQ3 but bought Sudden Storm a month ago.  No access to the downloads.  Help!

Joseph,

Access to the respective Private Download Library area for purchases via the ODGW Online store (physical and digital) is typically granted at the time of successful completion of the purchase.  I have verified your account is currently in the correct groups and should have access to the products you have purchased/registered (GQ3 and Sudden Storm).  

The support request you submitted July 25, 2011 was recently administratively closed as no customer response to staff queries were received.  This led us to believe there was no longer an issue.

If you are still not able to access the Private Download Library, please provide screenshots of any errors received and what you are able to see in the Private Download Library.  This will help troubleshoot what issues you may be experiencing.

Regards,

Tu Tran
ODGW Staff

[Doug Pappert]

Same problem as everyone else.

Thanks,
Doug Pappert

[Tu Tran]

Doug Pappert, on 15 August 2012 - 07:06 PM, said:

Same problem as everyone else.

Thanks,
Doug Pappert

Doug,

Your access should now be corrected.

Thanks,

Tu Tran
ODGW Staff